I love solving business problems and finding opportunities for innovation with good research.
In-depth questioning and careful observation reveal how and why people engage with the world in ways that are meaningful to them. Rigorous analysis provides insights and directional recommendations for product, service and experience design which are more likely to resonate with people – your users, customers and consumers.
With over 15 years of applied experience, I have provided qualitative research for product, service, and experience design across industries, including academia, automotive, consumer products, digital places and websites, healthcare, industrial products, and apps.
I'm based in the Detroit Metro Area, and I'm available for local, national or international projects.
Hi, I'm Amy Goldmacher. I'm an anthropologist & user experience research professional.
I've written about anthropological work and careers. My publications include:
Goldmacher, Amy (2019) “Do You Do UX Research?”: Articulating User Experience Research and Its Value to Clients. NAPA Blog post https://www.practicinganthropology.org/do-you-do-ux-research/
Schensul, J. J., Crain, C., Solimeo, S. L., Goldmacher, A., Hoerig, K. A., Krieger, L., Briody, E. K. and Newberry, D. O. (2017) "Anthropology Works: A Home for Professional, Practicing, and Applied Anthropology." Anthropology News, 58: e139–e141.
Goldmacher, Amy (2016) "Helping Faculty Prepare Students for the Job Market." Anthropology News. Ed. Karl Hoerig. 14 May 2016.
Santee, Amy L and Amy Goldmacher (2014) "Practicing Anthropology in the Private Sector." Theme Issue, Practicing Anthropology (36) 2.
Goldmacher, Amy (2012) "Anthropology for Innovation Opportunities." Anthropology News. Ed. Wendy Bartlo. 04 May 2012.
Briller, Sherylyn H. and Amy Goldmacher (2009) Designing an Anthropology Career: Professional Development Exercises. Walnut Creek, CA: AltaMira Press. 158 pp.
Goldmacher, Amy (2008) "Located Mobility: Living and Working in Multiple Places. In Mobile Work, Mobile Lives: Cultural Accounts of Lived Experiences." Tracy L. Meerwarth, Julia C. Gluesing, and Brigitte Jordan, eds. NAPA Bulletin 30. Pp.118-127.
Miller, Christine Z., Joerg Siebert, Julia C. Gluesing, and Amy Goldmacher (2008) "The Challenge of Partnerships in Complex Cultural Environments." In Briody, Elizabeth K.and Robert T. Trotter, II, eds. Partnering for Organizational Performance: Collaboration and Culture in the Global Workplace. New York: Rowman and Littlefield Publishers, Inc. Pp. 159-176.
Interactive Software Manager, Software Design Company
Amy really took our project to another level. We found that she took the time to understand the goals of our project and came through with an analysis that was far beyond our expectations. After 3 weeks of research, Amy was able to bring us an analysis that communicated her findings in a clear manner as well as how it all related to our creative deliverable. Her research provided us with key information that was critical to the end product and not to mention a great tool for client presentations. We look forward to working with Amy again down the line.
Market Research Company
Dr. Amy Goldmacher helps clients create products that matter. Amy uses well-developed processes to understand the customer and then create meaningful products and services. I’ve worked with Amy on several projects across North America and China. Each time, I was impressed by the deep understanding she gained about the customer segment and the fact-based recommendations she delivered. The results from Amy’s work have a direct and valuable effect on product design, marketing communication and overall market strategy. Dr. Goldmacher’s results provide rich insights about the user experience and help companies WIN in their market spaces.
Without doubt, she is an expert business and organizational anthropologist with experience in researching complex problems in large global companies. She has a talent for crossing disciplines. She has worked at evaluating the diffusion of new work processes, as a design anthropologist for companies such as IDEO, and as a teacher of business professionals. Amy's work is excellent and adds value to the workplace. And, she is fun to work with!
Business Anthropologist & Research Professor,
Industrial & Systems Engineering Department
By investing in research, the overall cost and risk of big failure is greatly reduced.
Research can be done at any point in the product development lifecycle, so whether you need to explore new markets, need business or strategy direction, or whether you need to measure, test or validate a concept or design, I can help.
I design and lead qualitative research projects from problem framing and planning to execution, analysis, synthesis, and delivery of actionable results.
I partner with individuals and teams to work as part of a broader project team, or I work individually to provide you with the results you need to make business decisions.
Based on the specific project objectives, methods may include:
Qualitative Usability Tests
Qualitative Concept / Prototype Evaluations
Alternative Worlds / Analogous Research
Deliverables may include:
- Journey / Experience Maps